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Documents filed against record in Dimensions, not appearing on same record in FocalPoint

Updated this week

To resolve this issue Support will need access to the ADM Administrator. Therefore please raise a new case online and reference the title of this article and please include:

  • Details of how to replicate where in FocalPoint this is happening.

  • Details of how to see the ADM document appearing on the same record in Dimensions.

  • The depending on the type of ADM being used:

    • Access to the local ADM administrator user (normally UserName:ADM Password:ADM)

    • Impersonation privileges on Access Document Workspace Administrator user.

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