Please log into the following site and ensure the credentials you are using for ADM are correct.
https://document.accessacloud.com
Once your credentials are valid, you can apply these in Dimensions for each user
Click on User Records in the System module
Locate the User, highlight the User
Click Options, set ADM user
**NOTE** if you have the ADM Launcher version 3.10.07 installed as the ADM Launcher then you will not be able to use this feature to set the ADM user.
Enter the credentials of the ADM user (Username and Password)
Click on OK to validate and save the credentials
Log out of Dimensions and back in for changes to take affect
If you are still experiencing issues with accessing the ADM Launcher in Dimensions; our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Access Document.