Please raise a new case online and reference the title of this article
If would be helpful if the user could add the following information if known:
Is the users using Workspace Document Or Access Document Management? You can confirm this by
Log in Dimensions accounts.
Click on System, then click Options.
Click System Control Options.
Note down the URL of ADM Webservice.
If the URL is https://document.accessacloud.com , If you're using Workspace Document, if not, you'll be using Access Document Management(ADM).
If the users go to other website such as www.bbc.co.uk is that slow?