Documents are stuck as processing

There a few things that can cause this, The first of which is that the file type is incorrect. Make sure the files that you are putting in the folder are of the right type to match your Watch Folder settings. If you are using barcodes then make sure you are entering .Tif/.Tiff files when using barcodes.
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If you are using .tif files and they are getting stuck then make sure that compression settings on the file are either Blank, LZW or CCITT, Please note that JPEG compression type is not supported by Access Document/ADM
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If you are still having issues then our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Access Document.