If Document is missing from the Access Evo menu, the user's permissions may not be set to Web Access. In Access Evo, follow these steps to check and assign the correct role:
Click Members.
Find the user.
Click Manage Roles.
Assign them a role that has Web Access.
If this does not help the issue, the Access support team will need to investigate, run scripts or liaise with the hosting or development teams. If you have trouble contacting the support team, see Get support in Access Document.