This error occurs with cloud-based Access Document Management (ADM) and can usually be resolved by refreshing login credentials in two places.
This error occurs with cloud-based Access Document and can usually be resolved by refreshing your login credentials in two places.
Access Evo
Follow these steps to refresh your Access Evo login credentials.
Go to https://identity.accessacloud.com in a web browser. You can also type go.accessacloud.com into the address bar.
Enter your email address and click Next.
Enter your password and complete any Captcha that appears.
Once you have logged in to Access Evo, retry the link in the affected application.
Access Dimensions user records
Follow these steps to update the user credentials in Dimensions.
On the System tab, click User Records.
Locate and select the affected user.
In the main ribbon, click Options.
Click Set ADM User.
Type the relevant password and click OK.
📌 Note: Often, refreshing the Access Evo account alone will clear this issue.