This error occurs with cloud-based Access Document Management (ADM) and can usually be resolved by refreshing login credentials in two places.
Open a web browser and go to https://identity.accessacloud.com (or go.accessacloud.com).
Enter your email address and click Next.
Enter your password and complete any Captcha that appears.
Once logged in to Access Evo, retry the action in Dimensions.
Access Dimensions user records
On the System tab, click User Records.
Click the affected user in the list.
In the main ribbon, click Options.
Click Set ADM User.
Type the relevant password and click OK.
đ Note: Often, refreshing the Access Evo account alone will clear this issue.